30 Day Return policy
We want you to shop with confidence. If your purchase isn't quite right, you can request a return within 30 days of delivery.
To begin, contact our customer support team at info@weston-oxford.com with your order number. Once your return has been received and inspected at our designated return facility, your refund will be processed.
For full information on return eligibility, refunds, cancellations, and the return process, please see our Return & Refund Policy.
FAQ
We offer a range of secure payment options at checkout, including Shop Pay, Visa, Mastercard, American Express, and Maestro. All payments are processed securely through our payment provider, so your full card details are not stored by Weston Oxford.
If you need to cancel an order, please contact us within 4 hours of placing your order and provide your order number. We'll do our best to stop the order before it moves into fulfilment.
Once the 4-hour window has passed, your order may already be processing or on its way to you. If cancellation is no longer possible, you can request a return once the order has been delivered, subject to our Return & Refund Policy.
Orders are usually prepared within 1–3 business days. After processing, delivery generally takes around 6–9 business days.
The overall estimated timeframe is therefore 7–12 business days. Please keep in mind that these are estimated times and occasional carrier delays or periods of high demand may affect delivery
If your order arrives damaged, defective, or contains an incorrect item, please contact our support team at info@weston-oxford.com.
Please include your order number and, where possible, photographs showing the issue. We'll review the details and help arrange the appropriate solution.
Where an item is confirmed to be defective or incorrectly supplied, we will cover the applicable return shipping costs.
If you'd like to return an eligible item, please contact our customer support team at info@weston-oxford.com within 30 days of delivery and include your order number.
Our team will review your request and provide the return instructions, including where to send your item. Please wait for our return instructions before sending your package.
Once your return has been received and inspected, we'll process any approved refund to your original payment method within 7 business days. Return shipping costs for non-defective returns are the customer's responsibility.
For full details on return eligibility, conditions, refunds, and exclusions, please refer to our Return & Refund Policy.