Return & Refund Policy
Weston Oxford is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.
We aim to keep our return and refund process straightforward and easy to understand. Please review the following information before requesting a return.
1. Return Period
Eligible items may be returned within 30 days from the date they were delivered.
To begin a return request, please contact us at:
Please provide your order number and identify the item or items you would like to return. You may also provide the reason for the return.
2. Return Requirements
For a return to be eligible, the following conditions apply:
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The item must be unworn and unused
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Original tags must remain attached
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The item must be returned in its original condition
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Proof of purchase must be provided, such as your order confirmation email
Items that do not meet these requirements may not qualify for a return.
3. Return Shipping
When returning an item because of a change of mind or another reason unrelated to a defect, the customer is responsible for the return shipping cost.
Returns must be sent to our return warehouse located at:
280 W 17th St
Deer Park, NY 11729
United States
4. Restocking Fees
Weston Oxford does not apply restocking fees to eligible returns.
When a return meets the requirements outlined in this Return & Refund Policy, no restocking or handling fee will be deducted from the approved refund.
For non-defective returns, the customer remains responsible for the return shipping costs described above.
If our support team confirms that an item is defective or incorrect, Weston Oxford will cover the return shipping cost and no restocking fee will apply.
5. Defective or Incorrect Items
If an item arrives defective or you receive an incorrect item, please contact us within 30 days of delivery.
When contacting us, please provide:
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Your order number
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Photos showing the item
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A description of the problem
After the issue has been confirmed, the available options are:
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A replacement at no additional cost
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A full refund
Weston Oxford covers return shipping costs for confirmed defective or incorrect items.
6. Exchanges
We currently do not provide direct exchanges.
If you would prefer another item, you can return the original item if it qualifies under this policy and then place a new order.
7. Refunds
After your returned item reaches us, it will be received and inspected. We will then inform you whether the return has been approved.
For approved returns:
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The refund will be sent to the original payment method
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The refund will be processed within 7 business days after the returned item has been received and the return approved
Your bank or payment provider may require additional time before the refunded amount appears in your account.
8. Order Cancellations
You may request cancellation within 4 hours of placing an order, provided that the order has not already entered processing or been shipped.
Cancellation requests can be sent to:
Once an order has been shipped, it can no longer be cancelled. You may, however, request a return after delivery in accordance with this Return & Refund Policy.
Business Information
Weston Oxford
Operated by Imexva B.V. (The Netherlands)
Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States
Customer Support
Email: info@weston-oxford.com
Phone: +1 917 7225304
Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time