FAQ
1. How quickly is my order prepared?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Once your order has been dispatched, we'll send you an email with the available tracking information.
2. What is the estimated delivery time?
Our current estimated timeframe is:
- Order processing: 1–3 business days
- Transit: 6–9 business days
- Total estimated delivery: 7–12 business days
These are estimates rather than guaranteed delivery dates. Carrier delays, busy periods, and other circumstances may occasionally affect delivery times.
3. Is standard shipping free?
Yes. Standard shipping is free on orders shipped within the United States, with no minimum purchase required.
4. Where can I order from?
At this time, Weston Oxford ships to customers within the United States only.
Orders are processed and dispatched from our U.S. warehouse.
5. How do I track my package?
Tracking is provided with all orders.
After your order has been shipped, you'll receive the tracking number by email. Tracking information may take some time to become active after dispatch.
6. Can I cancel an order after placing it?
If you need to cancel an order, contact us at info@weston-oxford.com within 4 hours of purchase.
Cancellation may not be possible once an order has entered processing or been dispatched. If the order has already shipped, you can request a return after delivery in accordance with our Return & Refund Policy.
Your statutory rights under applicable law are not affected.
7. What is the return period?
Eligible items can be returned within 30 days of delivery.
To start a return, email info@weston-oxford.com with your order number. Returned items must meet the requirements set out in our Return & Refund Policy.
8. Who covers the cost of a return?
For non-defective returns, including returns due to a change of mind, the customer is responsible for the return shipping cost.
If you receive an item that is defective or incorrect and the issue is confirmed, Weston Oxford covers the applicable return shipping cost.
9. When will I receive my refund?
After your return has been received and inspected, an approved refund is processed to the original payment method within 7 business days.
Your bank or payment provider may need additional time to make the funds available in your account.
10. Can I exchange an item?
We currently don't provide direct exchanges.
If you want a different product, you can return the original item if it is eligible and place a new order separately.
11. Which payment methods are available?
Payments are securely processed through Shopify Payments.
Available payment methods include:
- Shop Pay
- Visa
- Mastercard
- American Express
- Maestro
- Paypal
12. Are there additional fees at checkout?
No. We don't add additional checkout fees to the displayed product price.
13. How can I contact Weston Oxford?
For questions about products, orders, shipping, returns, or other matters, you can reach our support team at:
Email: info@weston-oxford.com
Phone: +1 917 7225304
Customer support hours:
Monday–Friday, 09:00–17:00 Eastern Time
We aim to respond to customer enquiries within 24 hours on business days.
14. Who operates Weston Oxford?
Weston Oxford is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.
Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
The Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States